Frequently Asked Questions
Everything you need to know about shopping with Museums Victoria Store.
Where does my purchase go towards?
Every purchase made through our store directly supports the research, exhibitions, and educational programs at Museums Victoria, including Melbourne Museum, Scienceworks, and the Immigration Museum.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia and international delivery. Standard domestic orders typically arrive within 3-7 business days, while express options and international shipping times vary by location.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy for most items in their original, unused condition. Please note that certain products, such as earrings or digital downloads, may be excluded for hygiene and licensing reasons.
Do you offer Click & Collect services?
Yes, Click & Collect is available from the Melbourne Museum Shop during standard museum opening hours. You will receive an email notification once your order is ready for pickup.
Are Museum Member discounts applicable online?
Absolutely. Museums Victoria Members can apply their exclusive discount at checkout by entering their member number or a specific promotional code provided in their membership materials.
How are fragile items, like ceramics or fossils, packaged?
We take great care in packaging delicate items using sustainable and protective materials to ensure they arrive safely at your doorstep. All fragile shipments are fully insured against damage during transit.