Returns & Exchanges

Museums Victoria Store is committed to providing high-quality products that inspire curiosity, but if you are not entirely satisfied with your purchase, we offer a 30-day return policy for most items. Please ensure all returned goods are in their original condition, unused, and with all packaging intact.

Return Process

• 1.
  Contact Customer Service

  Email our retail team at [email protected] within 30 days of receipt to request a Return Authorization and provide your order number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is protected for transit to prevent damage during the return process.

• 3.
  Ship the Item

  Send your return package to the designated Museums Victoria Store warehouse address provided in your authorization email using a tracked postal service.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned item, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.